Virtual Gifts Policy

1. What Are Virtual Gifts?

Virtual gifts are animated cosmetic items (such as roses, fire effects, crowns, stars, and other themed animations) that users may send to hosts or other participants during live sessions on the Growth Lab Games platform. When sent, virtual gifts display as on-screen animations visible to all viewers in the live session.

Virtual gifts are a fun, expressive way to show appreciation, celebrate moments, or engage with your favorite hosts and creators. They are entertainment features only and carry no financial value of any kind.

2. No Cash Value — Explicit Disclosure

By purchasing or sending virtual gifts, you expressly acknowledge and agree that:

• Virtual gifts have no monetary value whatsoever.
• Virtual gifts cannot be redeemed for cash, credit, cryptocurrency, or any real-world currency.
• Virtual gifts cannot be transferred between users or accounts.
• Virtual gifts cannot be exchanged for physical goods, services, or platform credits.
• Recipients of virtual gifts receive no monetary benefit from receiving them.
• Virtual gifts are not investments and do not appreciate in value.
• Unused virtual gift credits are non-refundable except as required by applicable law.

3. Purchasing Virtual Gifts

Virtual gifts may be purchased using real currency through our secure payment processor (Stripe). Prices are displayed in USD at the time of purchase. All virtual gift purchases are subject to applicable sales tax where required by law.

Virtual gift purchases are processed as one-time transactions. There are no subscriptions or recurring charges associated with virtual gifts unless you separately subscribe to a platform plan.

4. Refund Policy for Virtual Gifts

All virtual gift purchases are final and non-refundable once the gift has been sent. If a technical error prevents a gift from being delivered (e.g., the live session ended before the gift was displayed), you may request a refund within 24 hours by contacting support@growthlabgames.com.

Unused virtual gift credits (purchased but not yet sent) may be refunded within 14 days of purchase if no gifts have been sent from that credit balance, subject to a processing fee.

5. Age Restrictions

You must be at least 18 years of age to purchase virtual gifts. Users aged 13–17 may only purchase virtual gifts with documented parental or guardian consent and using a payment method controlled by a parent or guardian. Users under 13 are strictly prohibited from purchasing virtual gifts.

We reserve the right to require age verification before processing any virtual gift purchase. Misrepresentation of age will result in account termination and forfeiture of any purchased credits.

6. Gift Leaderboards

During live sessions, a gift leaderboard may display the top gift senders by volume. Appearing on a leaderboard is a cosmetic recognition feature only and confers no monetary value, prizes, or platform benefits. Leaderboard positions are not purchasable and reset at the end of each live session.

7. Prohibited Uses

The following uses of virtual gifts are strictly prohibited:

• Attempting to convert virtual gifts to cash or real-world value through any means
• Using virtual gifts to harass, intimidate, or pressure other users
• Purchasing virtual gifts with stolen or fraudulent payment methods
• Creating multiple accounts to circumvent purchase limits
• Reselling or brokering virtual gifts outside the Platform
• Using virtual gifts in connection with any illegal activity

8. Platform Rights

Growth Lab Games reserves the right to modify, discontinue, or remove any virtual gift type at any time without notice or compensation. We may also modify pricing, availability, and the visual appearance of virtual gifts at our sole discretion. In the event the Platform discontinues virtual gifts entirely, we will provide at least 30 days notice and offer refunds for unused credits.

9. Legal Classification

Virtual gifts on this Platform are classified as digital entertainment goods with no monetary value. They are not securities, financial instruments, stored value instruments, or money transmission products. This classification is consistent with the legal treatment of similar features on platforms such as TikTok, Twitch, and YouTube.

Because virtual gifts have no cash value and cannot be redeemed for real-world currency, they do not constitute "money transmission" under applicable U.S. federal or state law. However, we continue to monitor regulatory developments and will update this policy as needed.

10. Contact

For questions about virtual gifts, refunds, or this policy, contact us at support@growthlabgames.com.